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As your partner, we’re invested in the long-term success of your organization. So we continue to check in and work with you to make sure your mobile solution is delivering the value and capabilities you need to achieve your goals, even as your organizational and business needs evolve.
As part of that commitment, we provide regular performance tuning to ensure that your mobile solution is measuring up to your goals and expectations, while working with you to explore new opportunities and innovations that can further enhance your business capabilities and outcomes.
Spectralink’s handsets come with an industry-leading, 12-month warranty that covers the majority of “what-if” scenarios that businesses face. This Solutions Assurance maintanence is required for all Spectralink purchases. Recognizing that our customers have unique business requirements, Spectralink also offers flexible, enhanced services offerings: SpectraCare and SpectraCare+ that supplement existing warranties. These programs feature the following:
- Onsite or Remote 24/7 Services
- We diagnose problems, test possible options and implement a solution that accommodates your performance needs
- For hands-on IT expertise, we deploy solution experts to troubleshoot complex issues to optimize technology and processes
- Health Check / Network Optimization
- We analyze the state of your network and devices and make recommendations
- Assess how your solution plugs into your cloud and IoT, •and overall digital strategy to help you upgrade or scale your solution when needed
- Device Monitoring
- Resolve issues before they become critical with proactive monitoring
- Minimize network downtime and improve day-to-day network performance by optimizing devices, applications and infrastructure
- User Experience Workshops
- Understand mobile users’ behaviors and preferences, and recommend ways mobility can help make their jobs easier
- Interactive workshops combine a mix of best practice tutorials with live questions and workflow scenarios